Removal of SMS Verification Step for VideoIdent Service

Scheduled for Jun 17, 09:00 - 12:00 CEST

Scheduled

Dear Intrum Customers

We are simplifying our VideoIdent process by removing the SMS verification step. This change makes the identification flow faster, smoother, and reduces potential points of failure for users. As SMS verification is not a regulatory requirement for VideoIdent, we can streamline the experience without impacting compliance or security. The updated process will provide a more seamless onboarding experience for all users.

No downtime is expected for the removal maintenance window.

Removal Prod Environment: 17.06.2026

-> Removal for VideoIdent service only
-> AutoIdent and eSign services remain as is.

If you do not wish to have the SMS step removed and keep it in your flow, please contact our support team in our Freshdesk Support Portal here:
https://intrum.freshdesk.com/support/home

Thanks and kind Regards
Intrum Support Team

Posted May 19, 2026 - 09:13 CEST

This scheduled maintenance affects: Video-Ident.