Intrum

All Systems Operational

Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
AutoIdent Operational
seal.ID Operational
API Operational
CallCenter Operational
CallCenter Brugg Operational
CallCenter Schwerzenbach Operational
Testsystem Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

New Liveness Check Component Unissey for AutoIdent - Deployment on PROD Apr 28, 2026 07:00-08:00 CEST

Dear Customers

For all Intrum identification processes where the end user performs a liveness check, a new technical component is used for liveness detection. The new component enables passive liveness detection, allowing identity verification without complex or unnatural movements for the end user. This results in a smooth and intuitive capture process and removes the requirement for full screen mode. The solution has been audited and is certified according to ISO 30107-3 Level 2, ensuring compliance with relevant security and regulatory requirements.

Screenshots of the new component can be seen here or on your test account, starting 18.03.2026
https://www.swisstransfer.com/d/b00e7e0b-6dba-4d51-bb80-9c11c84804e5

The new Liveness Check Component will be deployed on all test accounts on: 18.03.2026, 10:00

The new Liveness Check Component will be deployed on all prod accounts on: 28.04.2026, 07:00

Please give it a test and let us know your feedback via our support portal:
https://intrum.freshdesk.com/support/home

Kind Regards,
Intrum Support Team
Posted on Feb 20, 2026 - 13:45 CET

Maintenance Window Hosting Provider Econis May 9, 2026 08:00 - May 10, 2026 08:00 CEST

Our Hosting Provider Econis will be undergoing maintenance during this time.

Phase 1, Saturday, 09.05.2026, 08:00 - 18:00,
No service interruptions
Possible performance degradation

Phase 2, Saturday 09.05.2026, 18:00 - Sunday 10.05.2026, 08:00
Interruption of specific services possible for short periods at a time
Posted on Apr 14, 2026 - 07:19 CEST
System Metrics Month Week Day
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Users API uptime
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AutoIdent response time
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AutoIdent uptime
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Apr 15, 2026

No incidents reported today.

Apr 14, 2026
New Release Deployment
Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 CEST
Scheduled - We will be deploying a new release during the scheduled time frame to improve our services.
While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.74.0)
Apr 8, 17:11 CEST
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
New Release Deployment [ TEST systems ]
Completed - The scheduled maintenance has been completed.
Apr 8, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 CEST
Scheduled - We will be deploying a new release during the scheduled time frame to improve our services.
While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.74.0)
Apr 2, 16:26 CEST
Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

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