Monitoring - Dear Customers
Since Apple has released the new IOS 27 version, we have noticed an increase in stability issues with our Videoident/eSign calls, coming in from IOS devices.
A fix for this has been released by IDnow to stabilize the quality. This requires customers to use IOS SDK or IDnow APP Version 9.7.15 or higher.
We urge all our customers with VideoIdent/eSign SDK implementation to upgrade to IOS IDnow SDK Version 9.7.15 or higher.
https://github.com/idnow/de.idnow.ios
Customers using direct IDnow APP are not affected, as they always download the newest version, which includes the fix. In case you experience customer complaints anyway, please instruct customers to upgrade the IDnow App.
IOS customers using IOS version before IOS 27 are not affected.
Android is not affected.
Web is not affected.
AutoIdent and other products are not affected.
If you have any questions or concerns, please contact our tech support team via our support portal:
https://intrum.freshdesk.com/support/home
Oct 05, 2026 - 15:02 CEST
Since Apple has released the new IOS 27 version, we have noticed an increase in stability issues with our Videoident/eSign calls, coming in from IOS devices.
A fix for this has been released by IDnow to stabilize the quality. This requires customers to use IOS SDK or IDnow APP Version 9.7.15 or higher.
We urge all our customers with VideoIdent/eSign SDK implementation to upgrade to IOS IDnow SDK Version 9.7.15 or higher.
https://github.com/idnow/de.idnow.ios
Customers using direct IDnow APP are not affected, as they always download the newest version, which includes the fix. In case you experience customer complaints anyway, please instruct customers to upgrade the IDnow App.
IOS customers using IOS version before IOS 27 are not affected.
Android is not affected.
Web is not affected.
AutoIdent and other products are not affected.
If you have any questions or concerns, please contact our tech support team via our support portal:
https://intrum.freshdesk.com/support/home
Oct 05, 2026 - 15:02 CEST
Video-Ident
Operational
eSigning QES
Operational
eSigning AES
Operational
Photo-Ident
Operational
AutoIdent
Operational
Digital Trust Plattform / seal.ID
Operational
API
Operational
CallCenter
Operational
CallCenter Brugg
Operational
CallCenter Schwerzenbach
Operational
Testsystem
Operational
SIGN Plattform
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Annual Production System Failover Test Nov 11, 2026 06:00-09:00 CET
Dear customer,
We are conducting our annual failover tests during the aforementioned time frame. We do not expect any impairment of services during the test. Should you nevertheless experience impairments, please get in touch with us via support@intrum.freshdesk.com.
Sincerely Yours,
Intrum Support Team
Posted on Oct 06, 2026 - 13:36 CEST
We are conducting our annual failover tests during the aforementioned time frame. We do not expect any impairment of services during the test. Should you nevertheless experience impairments, please get in touch with us via support@intrum.freshdesk.com.
Sincerely Yours,
Intrum Support Team
Posted on Oct 06, 2026 - 13:36 CEST