Intrum

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
AutoIdent Operational
Digital Trust Plattform / seal.ID Operational
API Operational
CallCenter Operational
CallCenter Brugg Operational
CallCenter Schwerzenbach Operational
Testsystem Operational
SIGN Plattform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
User API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Aug 14, 2026

No incidents reported today.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

New Release Deployment
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:00 CEST
Scheduled - We will be deploying a new release during the scheduled time frame to improve our services.
While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.85.0)
Jul 30, 14:18 CEST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Digital Trust Plattform (SealID) Important Product Update - Action Required
Completed - The scheduled maintenance has been completed.
Aug 3, 10:08 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 11:02 CEST
Scheduled - Improved seal.ID One-Time Signing Process
Swisscom has released a new version of its signing interface, called MAB, and will decommission the interface currently used in the seal.ID one-time signing solution. We are migrating to the new MAB service with the goal of minimizing the impact on existing integrations while improving the user experience where possible.

Improvements
• The signature can be confirmed without requiring an SMS OTP.
• The end user can complete the signature process at any time, 24/7.

Timeline
• First version on Sandbox: 30.04.2026
• First Go-Live on Production: 02.07.2026
• Decommission of Legacy One-Time-Signing: 01.09.2026

Action Required
• If you are using One TIme Signing Service, you need to take action. To read a detailed description of the required update, please click the link below:
https://updates.digitaltrustplatform.io/digital-trust-platform-product-updates/digital-trust-platform-update-29.04.2026.-action-required

Digital Trust Plattform Customers
• If you are using our product Digital Trust Plattform (former SealID) please subscribe also directly to the Digital Trust Plattform Product Updates in the future: https://updates.digitaltrustplatform.io/

Thanks and kind Regards
Intrum Support Team
May 4, 11:01 CEST
Intrum Test Robot degraded performance
Resolved - This incident has been resolved.
Aug 3, 10:08 CEST
Monitoring - A fix for the test robot has been implemented and we are seeing successful cases.
Jul 30, 11:26 CEST
Investigating - Dear Customers

We are currently experiencing degraded performance with our test robot service.
VideoIdent: Test Robot not triggering
Autoident: 20 Second Delay

Our team is working on fixing this as soon as possible.

Thank you for your understanding.

Intrum Support Team
Jul 16, 11:16 CEST

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

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