In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 04, 2026 - 11:02 CEST
Scheduled - Improved seal.ID One-Time Signing Process Swisscom has released a new version of its signing interface, called MAB, and will decommission the interface currently used in the seal.ID one-time signing solution. We are migrating to the new MAB service with the goal of minimizing the impact on existing integrations while improving the user experience where possible.
Improvements • The signature can be confirmed without requiring an SMS OTP. • The end user can complete the signature process at any time, 24/7.
Timeline • First version on Sandbox: 30.04.2026 • First Go-Live on Production: 02.07.2026 • Decommission of Legacy One-Time-Signing: 01.09.2026
Digital Trust Plattform Customers • If you are using our product Digital Trust Plattform (former SealID) please subscribe also directly to the Digital Trust Plattform Product Updates in the future: https://updates.digitaltrustplatform.io/
Thanks and kind Regards Intrum Support Team
May 4, 202611:02-11:03 CEST
Video-Ident
Operational
eSigning QES
Operational
eSigning AES
Operational
Photo-Ident
Operational
AutoIdent
Operational
Digital Trust Plattform / seal.ID
Operational
API
Operational
CallCenter
Operational
CallCenter Brugg
Operational
CallCenter Schwerzenbach
Operational
Testsystem
Operational
SIGN Plattform
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us via digitaltrust@intrum.com.
Sincerely Yours, Intrum Support Team Posted on
Jun 10, 2026 - 10:40 CEST
We are simplifying our VideoIdent process by removing the SMS verification step. This change makes the identification flow faster, smoother, and reduces potential points of failure for users. As SMS verification is not a regulatory requirement for VideoIdent, we can streamline the experience without impacting compliance or security. The updated process will provide a more seamless onboarding experience for all users.
No downtime is expected for the removal maintenance window.
Removal Prod Environment: 17.06.2026
-> Removal for VideoIdent service only -> AutoIdent and eSign services remain as is.
If you do not wish to have the SMS step removed and keep it in your flow, please contact our support team in our Freshdesk Support Portal here: https://intrum.freshdesk.com/support/home
Thanks and kind Regards Intrum Support Team Posted on
May 19, 2026 - 09:13 CEST
Completed -
The scheduled maintenance has been completed.
Jun 9, 09:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 CEST
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us via digitaltrust@intrum.com.
Sincerely Yours, Intrum Support Team
Jun 2, 14:32 CEST
Completed -
The scheduled maintenance has been completed.
Jun 2, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 CEST
Scheduled -
We will be deploying a new release during the scheduled time frame to improve our services. While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.79.0)
May 29, 14:12 CEST