Intrum Status

Intrum

All Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

AutoIdent Operational

seal.ID Operational

API Operational

CallCenter Operational

CallCenter Brugg Operational

CallCenter Schwerzenbach Operational

Testsystem Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System maintenance (TEST systems) Feb `18`, `2026` `08:00`-`09:00` CET

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us via https://intrum.freshdesk.com/

Sincerely Yours,
Intrum Support Team
Posted on Feb 06, 2026 - 11:29 CET

HTTPS Certificate replacement for Intrum PROD System Feb `23`, `2026` `12:00`-`13:00` CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 2026 - 12:19 CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 10, 2026 - 12:18 CET

Update - SHA Keys are now available:

SHA1 Fingerprint
50:78:C3:10:61:AC:92:83:B6:CE:37:B0:B5:13:FB:25:27:A1:FE:11

SHA256Fingerprint
9D:1F:8E:38:D4:08:62:E5:D7:0D:05:EC:20:5B:DC:2E:DA:33:B8:9C:4E:E0:9C:7B:6C:DE:D2:2A:A1:6A:54:B2

MD5 Fingerprint
55:04:90:79:85:CB:3B:71:FC:91:71:78:96:21:3C:9B
Feb 10, 2026 - 11:56 CET

Scheduled - Dear customers,

We will rollout our new HTTPS certificates for below domains in February 2026.

Expire Date Prod: 24.02.2026
Rollout Prod: 23.02.2026
Communication of new SHA Keys PROD: 10.02.2026

PROD
- online-ident.ch
- *.online-ident.ch
- *.internal.online-ident.ch

This change will not require downtime and service levels will not be affected.

If you are pinning the SHA Keys on the above domains, then you will need to exchange to the new values.
We will communicate the new SHA Keys via this channel as written above.

Kind Regards,
Intrum Team
Jan 22, 2026 - 15:42 CET

MTLS Webhook gateway certificate replacement for Intrum TEST environment Feb `24`, `2026` `12:00`-`13:00` CET

Update - SHA1 Fingerprint
F5:35:66:23:0E:E4:E6:9B:60:37:EB:F1:29:D2:BA:4E:CC:02:3C:E4

MD5 Fingerprint
69:DD:84:4D:8E:1E:37:40:74:3A:01:2D:E5:56:51:0D

SHA256Fingerprint
FB:85:B6:F2:FF:BD:C2:DB:11:22:1A:74:59:2B:F7:C5:5A:21:18:CB:C5:0C:F2:5B:75:EB:6C:42:7C:5F:DC:83
Feb 11, 2026 - 16:20 CET

Scheduled - Dear Customer,

We will roll out our new MTLS Webhook gateway certificates for the following TEST domain in February 2026.

Expiry Date Test: 27.02.2026
Rollout Test: 24.02.2026
Communication of new SHA Keys Test / Sharing of Certificate if needed: 11.02.2026

Affected TEST Domain:
gateway.test.online-ident.ch

This change will not require downtime, and service levels will remain unaffected.

If you have pinned the SHA keys for the above domain, you must update them to the new values.

If you need the full gateway MTLS certificate beforehand, please open a ticket in our support portal and we will attach the new certificate to your ticket so you can implement it.

Link: https://intrum.freshdesk.com/support/home

Best Regards,
Intrum Team
Jan 22, 2026 - 15:47 CET

Maintenance Window Signing Provider Swisscom Trust Services Mar `27`, `2026` `22:00` - Mar `28`, `2026` `06:00` CET

Update - POSTPONED:
The planned maintenance Window of Swisscom from 07.03.2025 will be postponed to a new date: 28.03.2025.

Timeframe NEW:
Saturday, 28.03.2026, 22:00 until Sunday 29.03.20265 06:00.
Feb 13, 2026 - 09:45 CET

Scheduled - Our Signing Partner Swisscom Trust Services will be doing maintenance work, during which the signing services may be temporarily unavailable:

Timeframe:
Saturday, 07.03.2026, 22:00 until Sunday 08.03.20265 06:00.
Jan 05, 2026 - 15:44 CET

Past Incidents

Feb 16, 2026

No incidents reported today.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

eSign on TEST Systems degraded performance

Resolved - This incident has been resolved.
Feb 13, 14:23 CET

Investigating - Due to an outage with our signing provider QuoVadis/DigiCert we are currently experiencing degraded performance for our Product "eSign" in the test environment.

- AutoIdent is not affected
- VideoIdent is not affected
- SealID is not affected
Jan 20, 14:43 CET

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

New Release Deployment

Completed - The scheduled maintenance has been completed.
Feb 10, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:00 CET

Scheduled - We will be deploying a new release during the scheduled time frame to improve our services.
While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.71.0)
Feb 2, 16:49 CET

Feb 9, 2026

HTTPS Certificate replacement for Intrum TEST System

Completed - The scheduled maintenance has been completed.
Feb 9, 13:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 12:00 CET

Update - Update
SHA Keys are now available:

SHA1 Fingerprint
51:B3:78:5C:11:E0:21:10:45:05:47:8D:8D:A7:DA:A4:A7:34:D9:5C

SHA256Fingerprint
7A:10:8E:8D:22:2B:59:B2:97:AA:98:87:DC:A0:9C:E5:C4:BD:83:EB:B9:8E:FF:51:71:EF:E3:C2:34:5E:16:97

MD5 Fingerprint
B6:B3:C8:19:A9:D6:03:1B:55:7D:CF:E7:19:1C:4B:8D
Jan 23, 15:07 CET

Scheduled - ****(pdate***

SHA Keys are now available:

SHA1 Fingerprint
51:B3:78:5C:11:E0:21:10:45:05:47:8D:8D:A7:DA:A4:A7:34:D9:5C

SHA256Fingerprint
7A:10:8E:8D:22:2B:59:B2:97:AA:98:87:DC:A0:9C:E5:C4:BD:83:EB:B9:8E:FF:51:71:EF:E3:C2:34:5E:16:97

MD5 Fingerprint
B6:B3:C8:19:A9:D6:03:1B:55:7D:CF:E7:19:1C:4B:8D

Dear customers,

We will rollout our new HTTPS certificates for below domains in February 2026.

Expiry Date Test: 24.02.2026
Rollout Test: 09.02.2026
Communication of new SHA Keys Test: 26.01.2026

TEST:
- test.online-ident.ch
- *.test.online-ident.ch
- *.internal.test.online-ident.ch

This change will not require downtime and service levels will not be affected.

If you are pinning the SHA Keys on the above domains, then you will need to exchange to the new values.
We will communicate the new SHA Keys via this channel as written above.

Kind Regards,
Intrum Team
Jan 22, 15:39 CET

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

New Release Deployment [TEST SYSTEMS]

Completed - The scheduled maintenance has been completed.
Feb 5, 10:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:00 CET

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

System maintenance (TEST systems) Feb 18, 2026 08:00-09:00 CET

HTTPS Certificate replacement for Intrum PROD System Feb 23, 2026 12:00-13:00 CET

MTLS Webhook gateway certificate replacement for Intrum TEST environment Feb 24, 2026 12:00-13:00 CET

Maintenance Window Signing Provider Swisscom Trust Services Mar 27, 2026 22:00 - Mar 28, 2026 06:00 CET

Past Incidents

System maintenance (TEST systems) Feb `18`, `2026` `08:00`-`09:00` CET

HTTPS Certificate replacement for Intrum PROD System Feb `23`, `2026` `12:00`-`13:00` CET

MTLS Webhook gateway certificate replacement for Intrum TEST environment Feb `24`, `2026` `12:00`-`13:00` CET

Maintenance Window Signing Provider Swisscom Trust Services Mar `27`, `2026` `22:00` - Mar `28`, `2026` `06:00` CET