SDK Videoident IOS Upgrade Required

Incident Report for Intrum

Monitoring

Dear Customers

Since Apple has released the new IOS 27 version, we have noticed an increase in stability issues with our Videoident/eSign calls, coming in from IOS devices.
A fix for this has been released by IDnow to stabilize the quality. This requires customers to use IOS SDK or IDnow APP Version 9.7.15 or higher.

We urge all our customers with VideoIdent/eSign SDK implementation to upgrade to IOS IDnow SDK Version 9.7.15 or higher.
https://github.com/idnow/de.idnow.ios

Customers using direct IDnow APP are not affected, as they always download the newest version, which includes the fix. In case you experience customer complaints anyway, please instruct customers to upgrade the IDnow App.

IOS customers using IOS version before IOS 27 are not affected.
Android is not affected.
Web is not affected.
AutoIdent and other products are not affected.

If you have any questions or concerns, please contact our tech support team via our support portal:
https://intrum.freshdesk.com/support/home

Posted Oct 05, 2026 - 15:02 CEST

This incident affects: Video-Ident and eSigning QES.