Investigating - Due to an outage with our signing provider QuoVadis/DigiCert we are currently experiencing degraded performance for our Product "eSign" in the test environment.
- AutoIdent is not affected - VideoIdent is not affected - SealID is not affected
Dec 11, 2025 - 15:53 CET
We will be deploying a new release during the scheduled time frame to improve our services. While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.69.1) Posted on
Dec 15, 2025 - 16:28 CET
Completed -
The scheduled maintenance has been completed.
Dec 16, 10:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 09:00 CET
Scheduled -
We will be deploying a new release during the scheduled time frame to improve our services. While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.69.1)
Dec 15, 16:27 CET
Resolved -
We are expecting longer waiting times than usual for today 12.12.2025 from 17:00 to 22:00. We apologize for the inconvenience.
Dec 12, 15:34 CET
Monitoring -
We are expecting longer waiting times than usual for today 12.12.2025 from 17:00 to 22:00. We apologize for the inconvenience.
Dec 12, 15:34 CET
Dec 11, 2025
Unresolved incident: eSign on TEST Systems degraded performance.
Resolved -
Process is back to normal and all calls going smoothly.
Dec 10, 10:29 CET
Identified -
We are currently experiencing degraded performance for our VideoIdent and eSign Calls, resulting in longer waiting times. We are working with high priority to improve the situation .
Dec 10, 09:19 CET
Completed -
The scheduled maintenance has been completed.
Dec 10, 08:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 CET
Scheduled -
Dear customer,
We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test. Should you nevertheless experience impairments, please get in touch with us via digitaltrust@intrum.com.
Sincerely Yours, Intrum Support Team
Oct 27, 12:04 CET
Completed -
The scheduled maintenance has been completed.
Dec 9, 07:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 CET
Scheduled -
We will be deploying a new release during the scheduled time frame to improve our services. While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.69.0)
Dec 2, 16:33 CET
Please note below the special opening hours and public holidays in relation to our Ident Center for the year 2026.
National Holidays 2026
New Year's Day 01. Jan Closed Berchtold's Day 02. Jan Closed Easter Friday 03. Apr Closed Easter Monday 06. Apr Closed Labour Day 01. May Closed Ascension Day 14. May Closed Whit Monday 25. May Closed Swiss National Day 01. Aug Closed Christmas Eve 24. Dec 07.00-16.00 Uhr Christmas Day 25. Dec Closed Saint Stephen's Day 26. Dec Closed New Year's Eve 31. Dec 07.00-16.00 Uhr
Kind Regards, Intrum Digital Onboarding Team
Dec 8, 09:51 CET
Completed -
The scheduled maintenance has been completed.
Dec 4, 10:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 09:00 CET
Scheduled -
We will be deploying a new release during the scheduled time frame to improve our services. While we expect minimal downtime, there may be brief periods of unavailability. Thank you for your understanding. (Core: 6.69.0)
Nov 27, 10:11 CET